Jan 30, PM. This procedure is a diagnostic test. The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.
Ask for further instructions. The next normal startup may also be somewhat slow. The login screen appears even if you usually login automatically. You must know your login password in order to log in. After testing, restart as usual not in safe mode and verify that you still have the problem.
Post the results of the test. The test in safe mode had considerably less instances of pinwheeling, and when it did, it would eventually come out of it not requiring a force quit.
That was mainly in Firefox. Chrome would actually open while I was in safe mode, although it and Safari were basically unusable because the pages continually reloaded content on that page. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
The test works on OS X I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either. Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time. If you don't already have a current backup, please back up all data before doing anything else.
The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer.
That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else. You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it. In this case, however, there are ways for you to decide whether the program is safe without having to trust me.
First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone who understands the code can verify what it does.
You may not be able to understand the script yourself. But variations of it have been posted on this website many times over a period of years. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful.
Then I would not be here now and you would not be reading this message. See, for example, this discussion. Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options. These are not specific instructions ; just an overview. The details are in parts 7 and 8 of this comment.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown. You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it.
If you can only test in safe mode, do that. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator.
If you can't log in as an administrator, test as the affected user. Don't log in as root. Load this linked web page on the website "Pastebin.
Select it in the results it should be at the top. The application is in the folder that opens. Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V , then press return. The text you pasted should vanish immediately.
If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt.
Again, the script will still run. If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes. If you're not logged in as an administrator, you won't be prompted for a password.
The test will still run. It just won't do anything that requires administrator privileges. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:.
The intervals between parts won't be exactly equal, but they give a rough indication of progress. Wait for the final message "Please close this window" to appear. If you don't see it within about 15 minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something.
If you close the Terminal window while the test is still running, the partial results won't be saved and you'll have to start over. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been saved to the Clipboard automatically.
They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again. At the top of the results, there will be a line that begins with the words "Start time.
Please wait for it and try again. If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters.
Please post the test results on Pastebin , then post a link here to the page you created. If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.
The linked UNIX shell script bears a notice of copyright. Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. While not abnormal for debuggers, this increases system memory footprint until the target exits.
Dropping the journal record. Server has re-enabled them. Further logging suppressed. Never use any kind of "anti-virus" or "anti-malware" product on a Mac.
That's how you cause problems, not how you solve them. You installed the "Spigot" ad-injection malware, which the "malwarebytes" product failed to remove. Please take the steps below to disable it.
Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one. Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C :. You may not see what you pasted because a line break is included.
Press return. A folder named "LaunchAgents" will open. Inside the folder you just opened, there may be one or more files with a name beginning as follows:. Uninstall all extensions you don't know you need, including any with the word "Spigot" in the description. If in doubt, remove all of them. None is required for normal operation. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. Updated all locales Many thanks to our contributors! Download file.
Older versions Version 7. As a result, the user may end up with an audio or video-only file, depending on the chosen variant. When an audio-only and a video-only file have been downloaded, it is now possible to use the local aggregation tool to merge those two files to a single audio-video media file. Version 7. Works with firefox Video DownloadHelper 7.
Updated locales: Russian. When browsing a Facebook timeline or opening a Facebook video post, Video DownloadHelper offers several variants for each detected video. There should be one or two simple-streamed variants companion app is optional and one to many ADP options audio and video streams are transparently downloaded and aggregated locally, this requires the use of the companion app.
In general, the best quality is only available through an ADP option. Changes from 7. Some of those fixes are located in the add-on itself, some had to be made in the companion application the external application that is to be installed along with the extension in order to provide the necessary capabilities removed from Firefox Quantum v As a consequence, Video DownloadHelper 7.
We understand that updating this companion application is a bit tedious if you compare to how smoothly the add-on updates, and we try to keep this requirement as seldom as possible. But in this case, we had no other choice. We apologize in advance.
Features YouTube bulk download: it is now possible to mouse-select a part of a YouTube page and request the download of all the videos that are linked from from the selected section.
This is feature was existing in VDH6 but was limited to unsigned videos. Smartnaming is back: you can now again specify for given sites where in the page to get the video file name from, or choose an obfuscated file name for discretion.
Try it: open Video DownloadHelper settings and choose Conversion Rules in the dropdown menu Variant preferences editing: as with VDH6, you can now reorder the variant qualities you want to appear at the top of the list.
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